FAQ
1. Where does your horse hair come from?
A: Our horse hair is sourced from all over the world.
2. What is the cleaning and collection process like for the horse hair?
A: The hair goes through a strict sorting and cleaning process before it comes to us. The hair arrives bundled, clean and sanitized.
3. Do you accept returns?
A: Yes. As long as the strings are still tied on the bundle we will accept your return. The hair can not be washed or altered in any way. Please contact us if you'd like to make a return.
4. Can I place a large bulk order?
A: Yes! If you have a large bulk order or special order request, please contact us by phone or email. For more than 20 pounds of hair we may have to special order the hair for you which may take up to 4-6 weeks.
5. Do you offer wholesale pricing?
A: No. We do not offer wholesale rates. But, if you spend over $500 your order will ship for free, (USA customers only). *If you are wanting a large quantity that is not available on our site, please contact us for your special/custom order needs.
6. Where do you ship?
A: We ship worldwide. *Please note that orders shipped outside of the USA, may be subject to other sales/duty taxes that the customer is responsible for.
